AirAsia Group Head of Cabin Crew Suhaila Hassan (center, left) and AirAsia Group Head of Communications Audrey Progastama Petriny (centre) accepted the World’s Leading Low-Cost Airline and World’s Leading Low-Cost Airline Cabin Crew awards from President and Founder of World Travel Awards Graham Cooke (center, right), flanked by AirAsia cabin crew.
LISBON — AirAsia has been named the World’s Leading Low-Cost Airline for the sixth year running at the World Travel Awards (WTA) Grand Final.
AirAsia emerged top in the category after receiving the most votes from travellers and industry executives, ahead of Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, and fastjet.
The airline also took home the award for World’s Leading Low-Cost Airline Cabin Crew for the second time in a row, beating Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, fastjet, Kulula and Mango.
AirAsia Group Head of Cabin Crew Suhaila Hassan and AirAsia Group Head of Communications Audrey Progastama Petriny accepted the awards on behalf of the company at a gala ceremony at Pátio da Galé here yesterday.
AirAsia Deputy Group CEO (Airlines) Bo Lingam said, “Thank you everyone who voted for us. Over the past year, we have worked hard to improve customer experience to make travel more convenient and fun, while also personalising the end-to-end journey, and it’s incredibly rewarding to see our work pay off like this.”
“In addition to a slew of digital initiatives, such as our Fast Airport Clearance Experience System (FACES) facial recognition boarding system and Freedom Flyer Programme, we’ve built up our Customer Happiness team to ensure we continue to improve on our ability to serve and amaze our guests, who demand frictionless, responsive customer support at a touch of the button on the go, and we are working hard to deliver that,” he said. (Full Story Here)