AirAsia named leading low-cost airline anew

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AirAsia Group Head of Cabin Crew Suhaila Hassan (center, left) and AirAsia Group Head of Communications Audrey Progastama Petriny (centre) accepted the World’s Leading Low-Cost Airline and World’s Leading Low-Cost Airline Cabin Crew awards from President and Founder of World Travel Awards Graham Cooke (center, right), flanked by AirAsia cabin crew.
Photo: AirAsia

(From: AirAsia)

LISBON — AirAsia has been named the World’s Leading Low-Cost Airline for the sixth year running at the World Travel Awards (WTA) Grand Final.

AirAsia emerged top in the category after receiving the most votes from travellers and industry executives, ahead of Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, and fastjet.

The airline also took home the award for World’s Leading Low-Cost Airline Cabin Crew for the second time in a row, beating Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, fastjet, Kulula and Mango.

AirAsia Group Head of Cabin Crew Suhaila Hassan and AirAsia Group Head of Communications Audrey Progastama Petriny accepted the awards on behalf of the company at a gala ceremony at Pátio da Galé here yesterday.

AirAsia Deputy Group CEO (Airlines) Bo Lingam said, “Thank you everyone who voted for us. Over the past year, we have worked hard to improve customer experience to make travel more convenient and fun, while also personalising the end-to-end journey, and it’s incredibly rewarding to see our work pay off like this.”

“In addition to a slew of digital initiatives, such as our Fast Airport Clearance Experience System (FACES) facial recognition boarding system and Freedom Flyer Programme, we’ve built up our Customer Happiness team to ensure we continue to improve on our ability to serve and amaze our guests, who demand frictionless, responsive customer support at a touch of the button on the go, and we are working hard to deliver that,” he said. (Full Story Here)

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Airbus, Delta, OneWeb, Sprint, Airtel form Seamless Air Alliance

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The alliance will enable airlines to empower passengers with seamless in-cabin connectivity experience.
Photo: Delta Air Lines

(From Delta Air Lines)

Airbus, Delta, OneWeb, Sprint, and Bharti Airtel (“Airtel”) announce the formation of the Seamless Air Alliance – which will usher in a new era of innovation for airlines on all routes.

By empowering member mobile operators to extend their services into airline cabins, the Seamless Air Alliance will allow them to continuously provide their customers – via satellite technology – with the same high-speed, low-latency connectivity from ground to air and back again.

It will also significantly reduce costs for everyone involved while creating a smooth, positive user experience.

The alliance – which aims to attract additional industry operators beyond the five initial members – will eliminate the immense costs and hurdles commonly associated with acquisition, installation and operation of data access infrastructure by streamlining system integration and certification, providing open specifications for interoperability, increasing accessibility for passengers, and enabling simple and integrated billing.

“What if the best internet you ever experienced was in the air? Keeping this goal in mind, together, we will enable an affordable and frictionless experience for passengers everywhere,” said Greg Wyler, Founder and Executive Chairman of OneWeb. (Full Story Here)

British Airways hosts Aerobility Aurora flight

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A British astronaut joined 142 lucky stargazers on the Aerobility Aurora flight.
Photo: British Airways

(From British Airways)

British Airways hosted a special Aerobility Aurora flight last to view the northern lights at 30,000 feet.

Aerobility supporters, volunteers and British Airways crew enjoyed a spectacular evening hosted by Tim Peake.

The British astronaut joined 142 lucky stargazers on the Aerobility Aurora flight that took off from Gatwick and headed North to take in the natural light display.

Starwatchers started the day at Gatwick airport, where they heard from Aurora expert and BBC The Sky At Night presenter Pete Lawrence before enjoying a special guest lecture from Tim Peake.

At sunset they boarded the A320 aircraft and headed to 61 degrees North to the coast of the Shetland Isles, in the hope of witnessing the celestial spectacle.

As customers prepared for the evening’s events and adjusted their eyes to the night sky, Pete Lawrence entertained those on board with a running commentary over the PA system throughout the flight, pointing out star constellations as well as the glowing light formation visible through the aircraft windows. (Full Story Here)

Japan Airlines introduces new amenity kits for int’l First and Business Classes

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Amenity kits are designed by “ETRO” and “Tatsumura Textile” in Kyoto.
Photo: Japan Airlines

(From Japan Airlines)

TOKYO — Japan Airlines (JAL) will introduce new amenity kits for customers in international First Class and long-haul Business Class from late-February 2018.

The kits designed by ETRO will be featured in First Class for flights departing and arriving in Japan, as well as in Business Class on flights departing from Japan.

ETRO is celebrating its 50th anniversary and will be the world`s first airline amenity kit produced by the Italian luxury brand company.

The Business Class amenity kit featured on flights to Japan was designed by Tatsumura Textile, a famous manufacturer in Kyoto making key contributions to the development of modern textile in Japan.

The outer surface of the pouch is made with an original fabric woven with a traditional Kikko pattern and ornamented with an elegant Setsugekka textile design with JAL’s tsuru (crane) motif. The color of the fabric will change every three months to depict the four seasons in Japan (Spring – Blue / Summer – Red / Autumn – White / Winter – Black).

This kit embodies JAL’s brand values of “Tradition, Innovation, Spirit of Japan” to evoke feelings for the cultural characteristics of Japan. (Full Story Here)

ANA bares “Seven Allergen-Free Child Meal”

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Automated ticketing and check-in machines at All Nippon Airways’ check-in counter in Hakodate Airport.
Photo: J o (https://commons.wikimedia.org)

(From All Nippon Airways)

TOKYO — All Nippon Airways (ANA), Japan’s only 5-Star airline, will start providing a “Seven Allergen-Free Child Meal” from March 1, 2018.

The special meal is designed for children with allergies and is made without the use of seven common allergens (wheat, buckwheat, dairy products, eggs, peanuts, shrimp, and crab.)

Currently, ANA has a “Seven Allergen-Free Meal” and a “27 Allergen-Free Meal” for adults, and a “27 Allergen-Free Baby Meal,” which is for infants aged under two.

In response to the increasing number of passengers with food allergies, especially children, ANA decided to introduce a new meal dedicated for those children.

Elementary school meal advisors, as well as people with food allergies, were consulted to compose a special meal that appeals to children both in appearance and taste.

ANA will continue to enhance its customer service and provide a safe and pleasant journey to all passengers onboard. (Full Story Here)

Southwest Airlines partners with Nintendo

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Southwest Airlines
Photo: Bill Abbott (https://commons.wikimedia.org)

(From Southwest Airlines)

Southwest Airlines Co. is celebrating upcoming adventures of spring and summer travel with a giveaway like no other.

Now through 11:59 p.m. Eastern Daylight Time on March 16, 2018, eligible residents of the United States who visit Southwest.com/Nintendo may enter to win one of 30 Nintendo Switch prize packs and one grand prize including roundtrip air travel for four (does not include taxes and fees of at least $5.60 one-way).

The Southwest Odyssey Sweepstakes is an opportunity for gamers and Southwest Customers alike to celebrate the adventures of Super Mario Odyssey.

Just as Mario journeys to new worlds in Super Mario Odyssey, Southwest encourages Customers to book a getaway and explore the 100 destinations the carrier serves. (Full Story Here)

A proposal of a lifetime

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British Airways helps a Royal Navy hero pull off the proposal of a lifetime.
Photo: British Airways

(From the British Airways)

With Valentine’s Day just around the corner British Airways helped a Royal Navy hero pull off the proposal of a lifetime. Lieutenant Lee Colthart popped the question to his girlfriend, Lydia Ayto, in the Caribbean.

The 29-year-old Navy officer wrote in to the airline to share his story and said he wanted to propose to his girlfriend of seven years in the Caribbean after he was deployed there last year to help with the relief effort following Hurricane Irma.

Lee, who is originally from Fife in Scotland, said he was desperate to take his girlfriend, who is a navigator in the Navy, back to paradise to ask her to be his wife.

The airline stepped in to help surprise Lydia with a whirlwind tour of three beautiful islands, and a cocktail of once-in-a-lifetime experiences, ending with a very special question for Lydia to answer. (Full Story Here)

ANA giving chocolates on Valentine’s Day

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ANA handing out exclusive chocolates to passengers on board.
Photo: KishujiRapid (https://commons.wikimedia.org)

(From ANA)

TOKYO — On Valentine’s Day, ANA will be handing out ANA exclusively designed chocolates to passengers on its flight.

In order to show its appreciation to its passengers, from 2014 ANA has been handing out chocolates onboard.

This will be the fifth year and ANA is wishing that all its passengers will have an unforgettable heartwarming experience on Valentine’s Day. (Full Story Here)

A romantic touch from British Airways

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Boeing 787-9 New First Class
Photo: Stuart Bailey / British Airways

 

(From the British Airways)

To celebrate Valentine’s Day, British Airways is adding a romantic touch to its inflight entertainment with the introduction of a new category – Love is in the Air.

Running until the end of February, the category plays host to a collection of films, TV shows and audio programs, all with a romantic theme.

This includes classics like When Harry Met Sally, Chocolat and Love Me Tender, as well as more recent releases like Film Stars Don’t Die in Liverpool.

As part of its extensive range of TV shows, British Airways is also adding some love-themed episodes from famous series, including Friends – The One with Candy Hearts, Modern Family – Do You Believe in Magic, and select episodes of Sex and the City. (Full Story Here)

Emirates’ services to Santiago de Chile via Sao Paulo begin July 5

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Santiago City, Chile
Photo: Emirates

(By Emirates)

DUBAI — Emirates, the world’s best airline according to TripAdvisor 2017, announced its plan to launch a new, five times a week, service from Dubai to Santiago International Airport (SCL), via the Brazilian city of Sao Paulo, starting on July 5, 2018.

The new service will see Emirates fly an additional five times a week to Sao Paulo, complementing the airline’s existing daily A380 flight between Dubai and Sao Paulo.

In total, Emirates will now fly 12 times a week to Sao Paulo. Emirates’ Santiago flight will be a linked service with Sao Paulo, meaning that customers in South America can now travel between the two cities in unprecedented style and comfort.

Citizens from both Brazil and Chile only need ID cards to travel to either country. (Full Story Here)