AirAsia named leading low-cost airline anew

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AirAsia Group Head of Cabin Crew Suhaila Hassan (center, left) and AirAsia Group Head of Communications Audrey Progastama Petriny (centre) accepted the World’s Leading Low-Cost Airline and World’s Leading Low-Cost Airline Cabin Crew awards from President and Founder of World Travel Awards Graham Cooke (center, right), flanked by AirAsia cabin crew.
Photo: AirAsia

(From: AirAsia)

LISBON — AirAsia has been named the World’s Leading Low-Cost Airline for the sixth year running at the World Travel Awards (WTA) Grand Final.

AirAsia emerged top in the category after receiving the most votes from travellers and industry executives, ahead of Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, and fastjet.

The airline also took home the award for World’s Leading Low-Cost Airline Cabin Crew for the second time in a row, beating Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, fastjet, Kulula and Mango.

AirAsia Group Head of Cabin Crew Suhaila Hassan and AirAsia Group Head of Communications Audrey Progastama Petriny accepted the awards on behalf of the company at a gala ceremony at Pátio da Galé here yesterday.

AirAsia Deputy Group CEO (Airlines) Bo Lingam said, “Thank you everyone who voted for us. Over the past year, we have worked hard to improve customer experience to make travel more convenient and fun, while also personalising the end-to-end journey, and it’s incredibly rewarding to see our work pay off like this.”

“In addition to a slew of digital initiatives, such as our Fast Airport Clearance Experience System (FACES) facial recognition boarding system and Freedom Flyer Programme, we’ve built up our Customer Happiness team to ensure we continue to improve on our ability to serve and amaze our guests, who demand frictionless, responsive customer support at a touch of the button on the go, and we are working hard to deliver that,” he said. (Full Story Here)

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Delta monitors winter weather systems

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A snow-covered park in Pittsburgh, Pennsylvania, during winter.
Photo: Benjamin Hollis (https://commons.wikimedia.org)

(From Delta Air Lines)

Delta is tracking a weather system moving through the Northeast that may affect operations through the weekend, according to the airline’s team of meteorologists.

Heavy rain is expected to begin in the Washington, D.C., area Thursday morning, forecasted to move to the New York City area by 6 p.m. ET.

Winds, gusty at times, will be the biggest factor for New York area airports, which is expected to strengthen Thursday evening and overnight.

A winter weather waiver has been issued for cities including Boston; Hartford; New York-JFK; New York-LGA; Newark; Newburgh, N.Y.; Philadelphia; Providence, R.I.; and White Plains, N.Y., to allow customers to make a one-time change to their travel plans without incurring a fee. (Full Story Here)

Airbus, Delta, OneWeb, Sprint, Airtel form Seamless Air Alliance

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The alliance will enable airlines to empower passengers with seamless in-cabin connectivity experience.
Photo: Delta Air Lines

(From Delta Air Lines)

Airbus, Delta, OneWeb, Sprint, and Bharti Airtel (“Airtel”) announce the formation of the Seamless Air Alliance – which will usher in a new era of innovation for airlines on all routes.

By empowering member mobile operators to extend their services into airline cabins, the Seamless Air Alliance will allow them to continuously provide their customers – via satellite technology – with the same high-speed, low-latency connectivity from ground to air and back again.

It will also significantly reduce costs for everyone involved while creating a smooth, positive user experience.

The alliance – which aims to attract additional industry operators beyond the five initial members – will eliminate the immense costs and hurdles commonly associated with acquisition, installation and operation of data access infrastructure by streamlining system integration and certification, providing open specifications for interoperability, increasing accessibility for passengers, and enabling simple and integrated billing.

“What if the best internet you ever experienced was in the air? Keeping this goal in mind, together, we will enable an affordable and frictionless experience for passengers everywhere,” said Greg Wyler, Founder and Executive Chairman of OneWeb. (Full Story Here)

British Airways hosts Aerobility Aurora flight

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A British astronaut joined 142 lucky stargazers on the Aerobility Aurora flight.
Photo: British Airways

(From British Airways)

British Airways hosted a special Aerobility Aurora flight last to view the northern lights at 30,000 feet.

Aerobility supporters, volunteers and British Airways crew enjoyed a spectacular evening hosted by Tim Peake.

The British astronaut joined 142 lucky stargazers on the Aerobility Aurora flight that took off from Gatwick and headed North to take in the natural light display.

Starwatchers started the day at Gatwick airport, where they heard from Aurora expert and BBC The Sky At Night presenter Pete Lawrence before enjoying a special guest lecture from Tim Peake.

At sunset they boarded the A320 aircraft and headed to 61 degrees North to the coast of the Shetland Isles, in the hope of witnessing the celestial spectacle.

As customers prepared for the evening’s events and adjusted their eyes to the night sky, Pete Lawrence entertained those on board with a running commentary over the PA system throughout the flight, pointing out star constellations as well as the glowing light formation visible through the aircraft windows. (Full Story Here)

Aeroflot starts ticket sales for Naples and Verona flights

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An Aeroflot-Russian Airlines Boeing 777-3M0/ER lands at Sheremetyevo Airport.
Photo: Sergey Kustov (https://commons.wikimedia.org)

(From Aeroflot)

Moscow — Aeroflot has released tickets for flights to Naples and Verona. Regular flights on both routes are scheduled to begin on July 1, 2018.

Italy has traditionally been one of Aeroflot’s most popular destinations. Direct links with Verona and Naples will bring passengers closer to the Italian cultural and artistic heritage.

Verona will be especially popular with admirers of William Shakespeare – it was in this very city that the action of Romeo and Juliet unfolds, and travelers can visit Juliet’s House, where the heroine of the tragedy lived with her family.

Naples is the third largest city in Italy, famous for its Baroque architecture and unique museum collections.

Passengers traveling with Aeroflot have access to the extensive network of Sky Team alliance flights, as well as convenient connections to airports around the world. (Full Story Here)

Delta, Aeromexico launching new Detroit-Leon route

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The opening of this route reflects the commitment of the Aeromexico-Delta alliance.
Photo: Delta Air Lines

(From Delta Air Lines)

Delta Air Lines and its partner Aeromexico, Mexico’s global airline, will launch new nonstop service between Detroit and Leon, Mexico, beginning April 30.

The state of Guanajuato, where Leon is situated, is known for its significant industrial activity, with strong automotive, leather and footwear, agroindustry, tourism, and pharmaceutical sectors, among others.

Detroit, the Motor City, is the center of the U.S. automobile industry and home of leading auto companies.

This new route creates an important economic bridge between the dynamic industrial centers of the two cities and connects customers to an expansive network of destinations via Delta’s Detroit hub.

Service on this new route will be operated by Aeromexico using Embraer 190 aircraft with 99 passenger seats, including 11 in Clase Premier—Aeromexico’s Business Class cabin—with the following schedules: (Full Story Here)

Japan Airlines introduces new amenity kits for int’l First and Business Classes

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Amenity kits are designed by “ETRO” and “Tatsumura Textile” in Kyoto.
Photo: Japan Airlines

(From Japan Airlines)

TOKYO — Japan Airlines (JAL) will introduce new amenity kits for customers in international First Class and long-haul Business Class from late-February 2018.

The kits designed by ETRO will be featured in First Class for flights departing and arriving in Japan, as well as in Business Class on flights departing from Japan.

ETRO is celebrating its 50th anniversary and will be the world`s first airline amenity kit produced by the Italian luxury brand company.

The Business Class amenity kit featured on flights to Japan was designed by Tatsumura Textile, a famous manufacturer in Kyoto making key contributions to the development of modern textile in Japan.

The outer surface of the pouch is made with an original fabric woven with a traditional Kikko pattern and ornamented with an elegant Setsugekka textile design with JAL’s tsuru (crane) motif. The color of the fabric will change every three months to depict the four seasons in Japan (Spring – Blue / Summer – Red / Autumn – White / Winter – Black).

This kit embodies JAL’s brand values of “Tradition, Innovation, Spirit of Japan” to evoke feelings for the cultural characteristics of Japan. (Full Story Here)

ANA bares “Seven Allergen-Free Child Meal”

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Automated ticketing and check-in machines at All Nippon Airways’ check-in counter in Hakodate Airport.
Photo: J o (https://commons.wikimedia.org)

(From All Nippon Airways)

TOKYO — All Nippon Airways (ANA), Japan’s only 5-Star airline, will start providing a “Seven Allergen-Free Child Meal” from March 1, 2018.

The special meal is designed for children with allergies and is made without the use of seven common allergens (wheat, buckwheat, dairy products, eggs, peanuts, shrimp, and crab.)

Currently, ANA has a “Seven Allergen-Free Meal” and a “27 Allergen-Free Meal” for adults, and a “27 Allergen-Free Baby Meal,” which is for infants aged under two.

In response to the increasing number of passengers with food allergies, especially children, ANA decided to introduce a new meal dedicated for those children.

Elementary school meal advisors, as well as people with food allergies, were consulted to compose a special meal that appeals to children both in appearance and taste.

ANA will continue to enhance its customer service and provide a safe and pleasant journey to all passengers onboard. (Full Story Here)

Southwest Airlines partners with Nintendo

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Southwest Airlines
Photo: Bill Abbott (https://commons.wikimedia.org)

(From Southwest Airlines)

Southwest Airlines Co. is celebrating upcoming adventures of spring and summer travel with a giveaway like no other.

Now through 11:59 p.m. Eastern Daylight Time on March 16, 2018, eligible residents of the United States who visit Southwest.com/Nintendo may enter to win one of 30 Nintendo Switch prize packs and one grand prize including roundtrip air travel for four (does not include taxes and fees of at least $5.60 one-way).

The Southwest Odyssey Sweepstakes is an opportunity for gamers and Southwest Customers alike to celebrate the adventures of Super Mario Odyssey.

Just as Mario journeys to new worlds in Super Mario Odyssey, Southwest encourages Customers to book a getaway and explore the 100 destinations the carrier serves. (Full Story Here)

Emirates bares second daily service to Lisbon

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An Emirates Boeing 777-300ER
Photo: Emirates

(From Emirates)

DUBAI, United Arab Emirates — Emirates announced it will resume a second daily service to Portugal’s capital, Lisbon, from 1 June 2018.

The flight will be operated by an Emirates Boeing 777-300ER in a three class cabin configuration, with eight private suites in First Class, 42 seats in Business Class, and 310 spacious seats in Economy Class.

Portugal boasts a warm temperate climate and a long coastline of beaches, scenic villages and a rich culture and history, attracting visitors from all over the world.

According to Turismo de Portugal, a record 21 million people visited the country in 2017, an increase of 10 percent when compared to the previous year, while Lisbon recorded a 16 percent increase. (Full Story Here)