A proposal of a lifetime

britishairways_216861100001884
British Airways helps a Royal Navy hero pull off the proposal of a lifetime.
Photo: British Airways

(From the British Airways)

With Valentine’s Day just around the corner British Airways helped a Royal Navy hero pull off the proposal of a lifetime. Lieutenant Lee Colthart popped the question to his girlfriend, Lydia Ayto, in the Caribbean.

The 29-year-old Navy officer wrote in to the airline to share his story and said he wanted to propose to his girlfriend of seven years in the Caribbean after he was deployed there last year to help with the relief effort following Hurricane Irma.

Lee, who is originally from Fife in Scotland, said he was desperate to take his girlfriend, who is a navigator in the Navy, back to paradise to ask her to be his wife.

The airline stepped in to help surprise Lydia with a whirlwind tour of three beautiful islands, and a cocktail of once-in-a-lifetime experiences, ending with a very special question for Lydia to answer. (Full Story Here)

Advertisements

Qantas opens new lounge at London airport

(By Qantas Airways)

LONDON — Qantas will welcome customers into the new spacious Qantas London Lounge at Heathrow Airport, as the airline counts down to its direct 787 Dreamliner flights between Australia and London.

Qantas has spent the past 12 months building a dedicated lounge at Heathrow as part of a multi-million dollar investment for customers on its existing London services as well as the landmark Perth-London route starting on 24 March 2018.

Qantas_A380-800_VH-OQD_SIN_2011-2-5
Qantas Airways
Photo: Paul Spijkers

Qantas Group CEO Alan Joyce said investing in the first dedicated Qantas Lounge at Heathrow was key as the airline prepares to directly air link Australia and Europe for the first time.

“The Kangaroo Route is at the heart of Qantas’ identity and London is one of our most important destinations,” said Joyce. “We have worked with leaders in design, food and service to create a lounge that is modern and comfortable and incorporates the aesthetics of the Qantas lounges that make our customers feel at home.

“We are reshaping what customers come to expect from international travel with direct flights between Australia and London. It’s a long flight, so we’re taking a holistic approach to passenger wellbeing on and off the aircraft, and the new Heathrow lounge is an important part of that,” Joyce added. (Full Story Here)

Qatar Airways lowers prices for transporting large pets

(By Qatar Airways)

DOHA, Qatar – Qatar Airways has responded to demand from passengers seeking to transport their pets around the world by reducing the price to the lowest rates ever into and out of Doha.

As the only airline that will carry pets as excess baggage to and from Qatar, the airline has gone beyond expectations and reduced the cost of traveling with a pet.

300pet
Photo: Qatar Airways

While it used to cost pet owners and animal refuges approximately USD400 to transport a large dog to Europe or the Americas on another carrier, the same journey will now cost just USD300 on Qatar Airways out of Doha.

This significant cost reduction means that it will now be easier than ever for passengers to travel with their beloved pets.

The airline has also more than doubled the weight allowance for domestic pets to travel on the same flight as their owners as checked-in baggage, by increasing the weight limit for pets and their containers from 32kgs to a generous 75kgs.

The move is set to position Qatar Airways as the airline of choice for people seeking to transport their pets around the world.

It follows an increase in demand from passengers wanting to travel on the same flight as their domestic pets, or from animal refuges relocating stray animals to new homes overseas.

Qatar Airways Chief Commercial Officer Ehab Amin said: “We know how much our passengers love their family pets and often don’t want to be apart from them. This move to increase weight allowances while also reducing the fare structure means that our passengers and their domestic pets can now travel comfortably on the same flight together.

“We are one of the few airlines in the world that accepts domestic pets as checked-in baggage on our passenger aircraft. So in keeping with our very inclusive culture and our drive to always enhance the customer experience, we are delighted to increase the pet weight limit from 32kgs to 75kgs, while significantly reducing charges.” (Full Story Here)

Japan Airlines gets top honors in customer satisfaction survey

(By Japan Airlines)

TOKYO — Japan Airlines (JAL) announced that it received top honors in two categories through the 2017 Japan Customer Satisfaction Index Survey.

This survey is conducted annually by the Service Productivity and Innovation for Growth (SPRING) organization in Japan.

Jal.747.newcolours.arp.750pix
Japan Airlines
Photo: Arpingstone (https://commons.wikimedia.org)

This will be the 5th consecutive year JAL ranked number 1 for “Repeat Intention Rate” and also the second time in three years to win top honors under the category of “Customer Satisfaction” ranking.

As for the Domestic sector, JAL will make continuous efforts to improve and deliver an enjoyable travel experience for all valued customers.

According to the company`s medium-term management plan (2017-2020), JAL aims to become one of the most valued and preferred airlines in terms of customer satisfaction by the end of fiscal year 2020.

In order to reach this goal, the carrier will continue to refine the quality of the services provided to all customers. (Full Story Here)

Southwest Airlines now operates Turks and Caicos Islands route

(By Southwest Airlines)

Furthering its reach, Southwest Airlines Co. has started operating new service daily from Ft. Lauderdale-Hollywood International Airport (FLL) to Providenciales International Airport (PLS) in the Turks and Caicos Islands, the carrier’s 11th country served.

In addition, Southwest initiated new service between its South Florida gateway at FLL and both San Jose, Costa Rica (SJO), and Punta Cana, Dominican Republic (PUJ), giving Customers nonstop access from Fort Lauderdale to 10 destinations in Latin America and the Caribbean.

800px-Grand_Turk_beach
View of the southwestern beach at Grand Turk Island.
Photo: Jersyko (https://commons.wikimedia.org)

“Three new routes bring Southwest’s needed value for Floridians hoping to hit the beach in Provo’s world-famous Grace Bay, hike up the crater at Poas volcano near Costa Rica’s capital city, or have a carefree weekend in a resort in Punta Cana,” said Steve Goldberg, Southwest’s Senior Vice President of Operations and Hospitality who also serves as the carrier’s Executive Sponsor of Florida.

“With convenient connections for Orlando, Tampa, and dozens of cities across our domestic network, these international destinations are now reachable on Southwest where there are no change fees and bags fly free,” he added.

In a partnership with Broward County, Southwest continues work to transform and expand Terminal 1 at FLL into a vastly improved facility with additional gates, security screening, concessions, and border processing capacity.

Southwest launched additional international service from FLL in June 2017.

Southwest recently extended its bookable flight schedule through early August 2018 bringing new, international service on Saturdays next summer betweenHouston and Grand Cayman.

In addition, service between Cancun and both Pittsburgh and Raleigh-Durham will operate nonstop on Saturdays beginning June 9, 2018, subject to governmental approvals. (Full Story Here)

Singapore Airlines’ A380s has wide range of in-flight offerings

(By Singapore Airlines)

SINGAPORE — Customers traveling on Singapore Airlines’ latest Airbus A380 aircraft, featuring the Airline’s newly launched cabin products, can look forward to a wide range of in-flight offerings including soft furnishings, amenities, an exquisite dining experience and highly advanced in-flight entertainment system.

The Finer Touches

Created for a distinguished few, each of Singapore Airlines’ Suites will feature a plush mattress bedding, two pillows and a fluffy cotton duvet, complete with embroidery crafted by the French luxury brand, Lalique.

Business Class_01_preview
Business class
Photo: Singapore Airlines

More photos here

Complemented with a stylish sleeper suit, slippers, eyeshades and socks, customers can lounge in comfort before drifting into peaceful sleep in their private cabin in the sky.

The relaxed and contemporary setting in Business Class is enhanced by a stylish combination of padded bed sheets, blankets as well as a larger pillow.

These soft furnishings provide a relaxed atmosphere on board, bringing greater comfort for customers as they work or unwind during the flight. (Full Story Here)

New bedding on board British Airways

(By British Airways)

LONDON — British Airways customers traveling between London and New York JFK will get an even better night’s sleep in the sky as new bedding from The White Company goes on board from this week.

Club World customers on the airline’s flagship route can now enjoy luxurious bedding and amenity kits from the iconic British retailer.

The transformation of the airline’s business class is part of a £400m customer investment plan, with a focus on excellence in the premiums cabins and more choice and quality for all.

britishairways_21686683660502
The new bedding from The White Company
Photo: British Airways

Carolina Martinoli, British Airways’ director of customer experience, said: “Our investment in Club World is well underway and we’re incredibly excited that customers flying in our business cabin will now be able to enjoy plush new bedding from The White Company. Our new sleep products have been inspired by insights and feedback from customers and our cabin crew so we’re thrilled to see the designs come to life. We hope our customers enjoy snuggling down on board and arriving at their destination feeling fully refreshed and relaxed.

“Research shows the things that customers value most in our premium cabins are: quality of food and drink, service delivered by cabin crew and the ability to sleep. This new partnership combined with the recent rollout of the restaurant-inspired dining service means our customer investment is targeting all three areas.”

Exclusively for British Airways, The White Company has designed a luxuriously soft large pillow and white cotton pillowcase to enhance customers’ comfort and to help them sleep well in the sky.

Customers will also receive an elegant day cushion, which will double up as a lumbar support when working or relaxing on board, a super-soft woven blanket with satin trim, a bespoke luxury duvet, and a padded mattress cover to give them an extra layer of comfort and improve their quality of sleep. (Full Story Here)